Unauthorised early debit

This morning I received an sms to say my account is in arrears and I should contact the bank to make arrangements. However my debit orders went of on the specified dates and the money was deducted from my account, so I did not see how this could be.<br> <br> I then spoke to the customer care centre which advised me that they tried to do an early debit on my account. This to me is totally unacceptable!!!! I signed a contract to say that my account may only be debited on the 25th no other date. They then explained that because it is December they try and do early debits because companies forward their payrolls. I am fully aware of this but, all my other creditors phoned me or emailed me to request if they can do the early debit. <br> <br> I now cant transfer funds into my account as they will try and debit it again and I probably also now have a notice on ITC to say a debit has returned. So by their negligence I am effected negatively.<br> <br> I am really upset with the manner in which Capitec is handling their clients and that they don't ask for consent. I also had to phone in on three separate occasions to get to the bottom of this. <br> <br> This is unacceptable Capitec!!!!