Unauthorised Deduction

Good day,

I am formally disputing an unauthorized funeral policy deduction of R240.80 debited from my account on 2 May 2026.

I queried this matter this morning and was informed by Lindelani that this policy was allegedly activated on 25 February 2026. This is extremely concerning because the only funeral policy I ever had with Capitec was cancelled in 2024 following my uncle’s passing. I did not authorize any new funeral policy to be opened or activated thereafter.

When I requested clarity regarding who is covered under this policy, no direct answer was provided. Instead, I was transferred to Goitsemang and required to explain the matter again from the beginning, which is unacceptable.

I reject the explanation that reimbur*****t cannot be processed because 31 days have passed. I was never made aware of this policy, never consented to it, and therefore cannot be held liable for an unauthorized debit.

I require the following urgently:

Full details of this funeral policy, including who is covered

Proof of my consent/authorization for its activation on 25 February 2026

Immediate cancellation of the policy if it was opened without my authorization

Full reimbur*****t of the R240.80 deducted from my account

If this matter is not resolved promptly, I will escalate it through Capitec’s formal complaints process and, if necessary, lodge a complaint with the relevant banking regulatory authorities.

Please help me with this query.