KC
Kuhle C
1 reviews | Active since Oct 2020
12 Jun 2021, 09:30
Unauthorised deduction.
I have a debiCheck with Capitec, which goes off every 15th day of each month. Now I got money on my account on the 11/06 the deducted the amount. I call them and on the 12/06 they corrected the diduction and rediducted. I am so disappointed with this as I thought signing a debit order date means they are only authorised to deduct on the agreed date. I am not in arrears and they deducted on the 15/05 as per our agreement and now this! I really do not appreciate their treatment
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Replies (2)
Capitec Bank's replyOfficial
12 Jun 2021, 09:34Good day Kuhle
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply12 Jun 2021, 09:34
Official
Good day Kuhle
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
KC
Kuhle C's updateReviewer Update
12 Jun 2021, 10:08Thank you for. The response but I am wondering how will I be contacted as I have not left any details on my complaint, I will be waiting for the call which I hope will happen very soon as this is a huge inconvenience and I don't appreciate it at all. I want my matter to be treated with urgency as it is very urgent to me.
Thanking you in advance
Thanking you in advance
KC
Kuhle C's update12 Jun 2021, 10:08
Reviewer Update
Thank you for. The response but I am wondering how will I be contacted as I have not left any details on my complaint, I will be waiting for the call which I hope will happen very soon as this is a huge inconvenience and I don't appreciate it at all. I want my matter to be treated with urgency as it is very urgent to me.
Thanking you in advance
Thanking you in advance