1 reviews | Active since Dec 2011
Unauthorised Debits from my Capitec Account
Good Day
I recently noticed UNAUTHORISED amounts R90 and R98's being deducted from my Capitec account with different reference numbers being used, and it has been going on for a long time, debits being done when I get paid or when there is a lot of activity in my account. I went to the Secunda Mall, Mpumalanga branch to have the debits stopped and my money refunded, they said no, and that if they reverse them, I will be charged a reversal fee and only 1 month can be reversed.
I don't understand how my bank can allow debits to go off WITHOUT MY AUTHORISATION NOR KNOWLEDGE. I did not agree for these people to ***** my money, and I demand a FULL refund from the day they started debiting up until last week. I want my money and an explanation as to why and how something like this could be allowed to happen. I will be opening a case at my nearest Police Station in the mean time.
Please investigate and advise as to when I can expect a refund for all the amounts that were debited?
I acknowledge your posting, and have referred it to Syndora Smith for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Syndora Smith for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
