AM
AP M

1 reviews | Active since Dec 2011

16 Jul 2018, 13:08

Unauthorised Debits from my Capitec Account

Good Day

I recently noticed UNAUTHORISED amounts R90 and R98's being deducted from my Capitec account with different reference numbers being used, and it has been going on for a long time, debits being done when I get paid or when there is a lot of activity in my account. I went to the Secunda Mall, Mpumalanga branch to have the debits stopped and my money refunded, they said no, and that if they reverse them, I will be charged a reversal fee and only 1 month can be reversed.

I don't understand how my bank can allow debits to go off WITHOUT MY AUTHORISATION NOR KNOWLEDGE. I did not agree for these people to ***** my money, and I demand a FULL refund from the day they started debiting up until last week. I want my money and an explanation as to why and how something like this could be allowed to happen. I will be opening a case at my nearest Police Station in the mean time.

Please investigate and advise as to when I can expect a refund for all the amounts that were debited?

0
Replies (2)
Capitec Bank
Capitec Bank's reply16 Jul 2018, 14:38
Official

I acknowledge your posting, and have referred it to Syndora Smith for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

AM
AP M's update16 Jul 2018, 15:09
Reviewer Update
5 working days? I honestly DO NOT understand why it's going to take up to so many days to get someone to call me. I want my refund, this has been going on for way too long and I will rather report this matter to the Ombudsman for Banking Services, they won't take 5 days to get back me.