RM
Ramakonoto M
1 reviews | Active since Feb 2012
05 Aug 2015, 14:20
unauthorised debits from my account
I recently picked up some unauthorised debit orders from my account for R99. I have been to the bank to stop and reverse these, which they did for the latest debit at a shocking cost of R20. What I'd like to know is how are debits authorised and are there checks and balances in place from Capitec, and why is it not possible to decrease the sms notification limit for any transactions below R100. <br>
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Capitec Bank's replyOfficial
06 Aug 2015, 08:10Hello thabzeera,
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply06 Aug 2015, 08:10
Official
Hello thabzeera,
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank