iM
isabel M

1 reviews | Active since Jun 2015

02 Jun 2015, 16:59

UNAUTHORISED DEBITS BY ****S

IT WAS SUNDAY 31 ST MAY 2015 WHEN GONE TO CAL TEX GARAGE TO POUR PETROL LEFT MY CELLPHONE AT HOME.WHEN I ARRIVED AT HOME LATE I CHECK ALL MESSAGES THEN WHEN I CHECKED FOR THE ONE FROM CAPITEC BANK THE BALANCE I'VE GOT WAS NOT THE ONE EXPECTED IT WAS THE SHORTAGE OF R100 THEN TELL BUSY .THE NEXT DAY GONE TOP CAPITEC BANK TOLD THEM MY PROBLEM THEN THEY'VE ASKED MY BANK CARD AND ID I WAS VERY SHOCKED TO SEE THE PEOPLE WHO DEBIT FROM MY ACCOUNT AND THEY MADE MADE IT CLEAR THAT THEY DON'T DEBIT R100 BECAUSE THEY KNEW THAT IT'S GONER NOTIFY ME THEY DEBITS R98,00 FROM MARCH THESE YEAR BUT LUCKILY APRIL AND MAY MONEY WAS REVERSED TO MY ACCOUNT BUT BECAUSE THEY TOLD ME THAT IS IS MORE THAN 2 MONTHS.THE NAMES OF THIS PEOPLE I DON'T KNOW IT IS MZANTSILIFE,REVOLUTION AND MANHATMARKS MY MONEY WAS DEBITED THRICE EVERY MONTH BY THIS SCHEME PEOPLE. I WOULD LIKE TO WARN EVERY PERSON WHO HIS/ HER SALARY GOES TO CAPITEC BANK THEY SHOULD GO CHECK EVERY MONTH BCOS YOU GET ANY NOTIFICATION FROM THE BANK WHEN YOUR MONEY GOES OUT SUPRISINGLY WHY CAN'T CAPITEC START FROM R50 NOTIFICATION BCOS THESE ****S THEY ARE AWARE OF CAPITEC THAT ITS ONLY STARTS FROM R100 FOR NOTIFICATION.

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Replies (1)
Capitec Bank
Capitec Bank's reply03 Jun 2015, 09:12
Official
Hello isabelmgcina,

Please accept my sincere apologies for the frustration which you have endured as a result of this incident.

Jennine Seholoba will take ownership of this investigation and will provide you with feedback within the next 2 working days. I trust that the matter will be resolved successfully.

Complaint Management
Capitec Bank