unauthorised debit POLPOV

I am writing to express my deep concern and disappointment regarding an unauthorised debit POLPOV that has been occurring on my account. For the past few months, funds have been withdrawn without my authorisation, and I have had to manually dispute the charges each time. This is both frustrating and alarming.

What is most troubling is that these unauthorised debits were able to go through in the first place. As a customer of over 10 years, I expect the bank to have proper security measures in place to protect my funds. In an age of increasing data breaches and digital threats, our mobile numbers and personal information are more vulnerable than ever. If unauthorised debits can be processed this easily, it raises serious concerns about the safety and integrity of your systems.

I would appreciate a full explanation as to how this was allowed to happen, what steps the bank is taking to prevent this in the future, and how you plan to ensure customer accounts are more secure going forward.

I trust you will treat this issue with urgency and provide a prompt response.