1 reviews | Active since Jun 2016
Unauthorised debit orders on my savings account
I have made a dispute concerning unknown debit orders in my account . The matter was resolved by Mr Bokveldt from Capitec Complaints Management Section. He promised me that no further unauthorised debit orders will be deducted from my account by those ''********'' operating as insurance companies. This month the ******** got smart and changed their ''company'' names, references and debit order dates. The matter has not been resolved to my satisfaction because I have to check unauthorised debit orders every day. This costs a lot to lodge a dispute and Capitec does come cheap to reverse the transaction. Or is it a way Capitec makes extra money from us with those ********? We dont really know. I have been a loyal client with Capitec for many years and I would not like to do business with other bank(s). Servexrec, Lovingthyyour help and Gr Life Gr Live are the culprits based in KZN and they need to be exposed and send to jail for the rest of their lives. If Capitec does not take this matters serious the best way to resolve this matter is to resort to the help of Banking Ombudsman. Thank You
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Donorique Wessels will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Donorique Wessels will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Moshane
Thank you for bringing your matter to our attention.
Kindly note, I've been trying to get hold of you but to no avail.
This matter will now be closed, due to know response from you.
If you want this matter to be re-investigated, you are more then welcome to contact me on ***or email: ***.
Kind regards
Donorique
Hi Moshane
Thank you for bringing your matter to our attention.
Kindly note, I've been trying to get hold of you but to no avail.
This matter will now be closed, due to know response from you.
If you want this matter to be re-investigated, you are more then welcome to contact me on ***or email: ***.
Kind regards
Donorique
