Unauthorised Debit Orders & No Assistance from Capitec

I am extremely frustrated with the service received from Capitec Bank regarding unauthorised debit orders on my father-in-law’s account.

There are recurring deductions from companies listed as “DebtWise” (R950) and “Nupay” (R135). My father-in-law has absolutely no knowledge of these companies and never authorised any agreements or debit checks with them.

When he went to the bank for help, they were unable or unwilling to assist properly. Instead, they provided contact numbers for these so called companies but when we tried calling, the numbers either do not exist or are not working. This is very concerning and raises serious questions about how these debits were approved in the first place.

It is unacceptable that money can be taken from someone’s account without consent, and even worse that the bank cannot provide proper support or resolution.

We are requesting:

* Immediate reversal of all unauthorised debit orders * A full investigation into how these deductions were approved * Permanent blocking of these companies from debiting the account * Proper assistance and accountability from the bank

This situation is causing unnecessary stress and financial strain. We expect urgent action to resolve this matter.