1 reviews | Active since Aug 2022
Unauthorised debit orders.
Capitec Bank I received an unknown debi check last month, obviously I declined it because I did not know it but the debit order went through anyway so what is the purpose of debi check? I had to reverse the debit order, losing money on charges. I went to my branch on Saturday, the consultant that was assisting me insisted that I had given my account details to the people that processed the debit orders. It means I am crazy: I authorised the debit order and now I run up and down trying to stop them. To my dismay there were 2 more debit order mandates because he had to stop 3 all in all, me losing more money to charges. I was really treated like I am not well in the head but let me say this: I DID NOT GIVE NUPAY, TAU WEALTH SERVICES, ALBATROSS OR ANYONE ELSE PERMISION TO DEBIT MY ACCOUNT, THE LAST DEBIT ORDER I TOOK WAS WHEN I TOOK THE CAPITEC FUNERAL POLICY. I was then given a form to the police station to complete for further investigation, but I am moving to another bank because clearly your systems are not what they are supposed to be.
