sS
sanna S

1 reviews | Active since Jun 2013

08 Jun 2018, 09:28

Unauthorised Debit Orders

Capitec is failing to protect their clients money, this is my 2nd complaint within 30 days. I went through my debit orders and to my horror there is 2 companies that have been debiting my account of R98 and R99 for 3 times each month, how was I not mailed sms notifying me to auth this debits? why do I now have to suffer with bank charges for every dispute which is also affecting my credit record dismally. I was only able to dispute 6 debit orders that occurred within 30 days so it basically means I've lost all my money. I am working very hard as a single parent and each and every cent counts for me to be enriching Capitec bank even further with this ridiculous bank charges or R40 per reversal which makes me think that its an inside job because they wanna make extra profit of these bank charges. I am enough with this bank all I want is ALL my money back together with the charges. now am wasting more money with all the calls and going to the branch for this matter that and data as well yeses man.

0
Replies (1)
Capitec Bank
Capitec Bank's reply08 Jun 2018, 10:10
Official

I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,