DF
Deon F

1 reviews | Active since Mar 2018

02 May 2018, 21:10

Unauthorised debit orders

Last month I placed a review on Hellopeter complaining about debit orders that have been put through my account, and every month I have to go to the branch and return and stop these debit orders. A consultant from Capitec contacted me and assured me this would not happen again. We even contacted the companies involved... and once again, the exact same debit orders I returned and stopped went off my account again on the 26th of April. This is ridiculous. Every time I return and stop these debit orders its costing me money. I have tried sending the debit orders back with the mobile app, and I am not able to dispute or stop any of these from my side. Why can I not authorise which debit orders are allowed to go through and which not as this has now been going on for the past 5 months. I am seriously considering to close my account and take my business elsewhere!!!

0
Replies (1)
Capitec Bank
Capitec Bank's reply03 May 2018, 12:02
Official

I acknowledge your posting, and have referred it to Carmenita Fortune for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,