1 reviews | Active since Jan 2018
I've had a frustrating experience trying to cancel an unauthorised debit order. The bank simply told me they cannot stop the company from making the debit order cause it uses a different reference number every time they debit.
My problem is with the fact that the has easily authorised the debit order without any consent from me or any verification if I indeed did allow this debit order. But when it comes to cancelling it and stopping the company from making future withdrawals, it becomes an impossible task.
Further frustration is caused when Capitec charges you for disputing this debit order, which you did not authorise. I have to constantly fork out a fee every month now cause I have to dispute this debit order every month. Meaning Im basically giving the bank money every month.
You would think that the people who you trust your money with will keep it safe and give you the best possible service. However they are just as complicit in the theft of your hard earned money.
I acknowledge your posting, and have referred it to Nwabisa Tom for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
I acknowledge your posting, and have referred it to Nwabisa Tom for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Good day
As discussed telephonically, I trust that your issue is now resolved.
Nwabisa Tom
Complaint Management
Capitec Bank
Best regards,
Good day
As discussed telephonically, I trust that your issue is now resolved.
Nwabisa Tom
Complaint Management
Capitec Bank
Best regards,
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