NM
Nomsa M

1 reviews | Active since May 2017

29 May 2017, 18:51

Unauthorised debit orders

<p>Good day </p> <p> </p> <p>Please be advised i am not happy with capitec bank. It seems and feels like our money is not safe with it anymore. </p> <p> </p> <p>I have been getting unauthorised debit orders on my account. I had to download the capitec app to be able to dispute them. It is time consuming and very inconviniencing because there are bank charges for any dispute. Even though i have tried to stop them they keep debiting money in my account with different reference numbers. </p> <p> </p> <p>Do i have to change to change my bank to be happy and comfortable with my money in my account? </p> <p> </p> <p>Your assistance in this matter will be immensely appriciated. </p> <p> </p> <p>Thank you in advance and warm regards</p> <p> </p> <p>Nomsa Mazele</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply30 May 2017, 08:41
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply06 Jun 2017, 10:47
Official

Good day

As discussed telephonically, I trust that your issue is now resolved.

Pheliwe Baartman

Complaint Management

Capitec Bank