Unauthorised debit order/debicheck in capitec account

A *****ulent debit order under sslegal cover took R285 out of my account on the 25th of May 2026 i did not authorise this and i went to the bank (capitec protea glen branch ) twice to dispute and get my money back, both times i did not recieve help i was just told that it is not the bank’s fault and i have to call the ****mers and demand my money back and that the bank can not reverse it because the bank did not take the money, but they are supposed to give me my money back because i did not authorise this i dont have any message or dms in my inbox or chat box informing me that i authorised/purchased a debit order. It was created on the 15th of January 2026 and still there was nothing on my part to inform me about this debit order so the fault is not with me. Why do i have to contact the people who came into my capitec account so easily without my authorisation and take my money. The bank has to contact the **** entity but they kept giving me the same story that i am not the only one and they can not do anything about it. Even when i called/emailed the people i did not get any help so me calling was not going to solve the problem.