OM
Owame M
1 reviews | Active since Jun 2020
02 Aug 2021, 07:01
Unauthorised debit order going off my account
I have been to a Capitec Branch numerous times in the past complaining about an MTN debit order that continuously goes off my account every single month. I do not have a contract with MTN and I have made it clear to your consultants that they must stop this debit order yet every single month I need to still go in and have it reversed and this is not only time consuming and annoying but also I get charged a fee when non of this is my fault. Just yesterday I went in and reversed an amount of R4000 made by MTN. This is absolutely ridiculous.
CAN CAPITEC PLEASE STOP MTN FROM DEBITING MY ACCOUNT. STOP IT!
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Replies (1)Capitec Bank's replyOfficial
02 Aug 2021, 07:16Good day Owame
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply02 Aug 2021, 07:16
Official
Good day Owame
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
