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Owame M

1 reviews | Active since Jun 2020

02 Aug 2021, 07:01

Unauthorised debit order going off my account

I have been to a Capitec Branch numerous times in the past complaining about an MTN debit order that continuously goes off my account every single month. I do not have a contract with MTN and I have made it clear to your consultants that they must stop this debit order yet every single month I need to still go in and have it reversed and this is not only time consuming and annoying but also I get charged a fee when non of this is my fault. Just yesterday I went in and reversed an amount of R4000 made by MTN. This is absolutely ridiculous.

CAN CAPITEC PLEASE STOP MTN FROM DEBITING MY ACCOUNT. STOP IT!

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Replies (1)
Capitec Bank
Capitec Bank's reply02 Aug 2021, 07:16
Official
Good day Owame 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank