Unauthorised debit order.

I have a loan with Capitec for a monthly repayment of R7427.86. I missed one payment last year and I received a call from one of their consultant regarding the payment of arrears where an agreement for payment was agreed for the 24 February 2023. However to my surprise the when my bank account was been debited twice on the 24 January 2023,which is against what I have agreed to. I am very much disappointed with Capitec bank and I am left with f Less than four instalments before I can pay up their loan. And for this reason reason of them doing the opposite of what agreed upon, I will never ever apply for a loan with this bank. They so unprofessional and like to trick their customers. That is the reason I moved my salary to FNB it is because you are useless and have useless consultant who operate the bank like a loan shack.