Unauthorised debit order by Netstar debited on my Capitec account

I have a debit order that has been stopped countless times for Netstar, worse its on stopped debit orders on the 21st of November, i was with Netstar and 1st4Women, i stopped my insurance and sent an email to Netstar to debit on their own and provided them with a different bank account, that was a year ago, they never responded to my emails and when i call they would say someone will call me back, i let it go because nothing was done, so Netstar have been sending me mandates to approve for some time and i declined, on the 21st of November 2025, they sent another mandate and i stopped it but today just now, the debit order came out, R819 was debited on my account, that’s my last money, I didn’t authorise the payment, when i called Capitec, the consultant said that it was a forced mandate done on the 25 th of October by Netstar and i should call them to give me my money back, i told her that what if next month same thing happened because i stopped the debit order but money was debited still and she said, thats my problem with Netstar. I want my money back now.