Unauthorised Debit Order and Capitec exorbitant reversal fees

Item: Capitec Bank
Rating: 1
Author: Lethabo M

My mum Capitec account got debited by an unauthorized debit order "ZYZERINV ZYZMY55 ********** 15NAEDO DR ********** 033" for R99.00 on the 15/05/2018 plus R3.73 charge fee. I phoned today to enquire on the ***and get advised that my mum will be charge R45 for a debit order that was not initiated by her. This is totally unacceptable exploitation by Capitec to prey on consumers with ridiculous reversal fee of half the amount. Capitec should ensure that new debit orders are not made to my mum account with her personally coming into the Branch to initiate it. I would appreciate that this debit order is reversed and my mum refunded what is due to her. Note: She is using internet banking through a token, do not cancel this service.

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Replies (2)

Capitec Bank's replyOfficial

29 May 2018, 07:53

I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank's reply29 May 2018, 07:53

Official

Complaint Management
Capitec Bank

Lethabo M's updateReviewer Update

29 May 2018, 14:34

Thanks for replying back. I hope this company does not send us from pillar to pillar. If it does, Capitec should reverse this debit order & charges and report them to PASA as spam company processing dubious debits on customers accounts. Kindly note that my mum will never have any new debit orders in her saving accounts. Therefore Capitec should never allow any new debit orders without my mum consent at the bank.

Lethabo M's update29 May 2018, 14:34

Reviewer Update