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LM
Lethabo M

1 reviews | Active since Dec 2012

08 Apr 2019, 13:32

Unauthorised Debit Order and Capitec DebiCheck system not operational.

Kindly note that i have reversed and disputed the following unauthorised debit order in my Mother's account: - DVOTION ********** 9 SAGE190401NAEDO DR ********** 786 for R105.

Capitec DebiCheck system is not effective as this debit went through without our approval and now we have incurred unnecessary banking fees (R3.50+R5.00=R8.50). Kindly ensure that this company is reported to PASA to be removed from BankServ as they are processing dubious debit orders of R105 and no longer the usual R99.00 debit orders. Capitec should ensure that their systems are in place to deter such occurrence from happening again in the future. This company is deliberately by-passing your banking system and should be reported.

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Replies (3)
Capitec Bank
Capitec Bank's reply09 Apr 2019, 08:27
Official
I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank 
Capitec Bank
Capitec Bank's reply09 Apr 2019, 11:25
Official
Good day

Kindly note that contact has been made to the 3rd party and feedback has been provided to your mom.

Complaint Management
Capitec Bank
LM
Lethabo M's update12 Apr 2019, 20:41
Reviewer Update
Thank you for attending to this complaint promptly and hope that this company has been dealt with appropriately and no repeat of unauthorised debit orders with a different reference number will appear on the account. Kindly note that for future communication, please include me in the conversation with my Mother (teleconference call) as i manage her account through internet banking (via tag token) and i can converse with Capitec personnel on a technical level.