Unauthorised debit order
Good day,
A debit order of R1500 went of my account yesterday and it was debitted by Nedbank and went to the Pinelands branch to dispute the amount and I was told that it cannot be reversed since my Capitec savings account shows a handed over status which I find to br very confusing as the payment has nothing with my Capitec account and also I am able to reverse payments on the App but not at the branch.
I would like this payment of R1500 debitted yesterday to be reversed back into my bank account ASAP as the money taken out of my account is not mine, it is my mother's money.
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Replies (2)
Capitec Bank's replyOfficial
03 Mar 2021, 13:48Good day Zimkhitha
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply03 Mar 2021, 13:48
Official
Good day Zimkhitha
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
's updateReviewer Update
05 Mar 2021, 12:39Hi there,
It's 48 hours later and my complain has still been dealt with neither did I receive a phone call or email from Capitec. All I received yestetday was an sms sayong Capitec did a credit check on my name without my concern.
Seriously guys I need this sorted ASAP and I also considering closing my bank account with you guys because I see no point in doing business with you if this is how ypu treat your customers.
It's 48 hours later and my complain has still been dealt with neither did I receive a phone call or email from Capitec. All I received yestetday was an sms sayong Capitec did a credit check on my name without my concern.
Seriously guys I need this sorted ASAP and I also considering closing my bank account with you guys because I see no point in doing business with you if this is how ypu treat your customers.
's update05 Mar 2021, 12:39
Reviewer Update
Hi there,
It's 48 hours later and my complain has still been dealt with neither did I receive a phone call or email from Capitec. All I received yestetday was an sms sayong Capitec did a credit check on my name without my concern.
Seriously guys I need this sorted ASAP and I also considering closing my bank account with you guys because I see no point in doing business with you if this is how ypu treat your customers.
It's 48 hours later and my complain has still been dealt with neither did I receive a phone call or email from Capitec. All I received yestetday was an sms sayong Capitec did a credit check on my name without my concern.
Seriously guys I need this sorted ASAP and I also considering closing my bank account with you guys because I see no point in doing business with you if this is how ypu treat your customers.