TM
Thomas M
1 reviews | Active since Aug 2011
30 Jan 2019, 11:52
Unauthorised debit order
I stopped an unauthorised debit order last week at the Capitec branch because there is no functionality to stop or reverse them on their app. Now Capitec is allowing another debit order to be loaded by the same company. I don't have time to go to the branch multiple times in one month. I will be forced to change banks if you are failing to stop this debit order that I have already disputed.
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
30 Jan 2019, 15:59I acknowledge your posting, and have referred it to Nomfefe Wulane for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply30 Jan 2019, 15:59
Official
I acknowledge your posting, and have referred it to Nomfefe Wulane for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
TM
Thomas M's updateReviewer Update
30 Jan 2019, 17:235 days? I doubt I will still be interested to continue using Capitec by then.
TM
Thomas M's update30 Jan 2019, 17:23
Reviewer Update
5 days? I doubt I will still be interested to continue using Capitec by then.
TM
Thomas M's updateReviewer Update
07 Feb 2019, 13:49I noticed this is a money-making scheme by Capitec. So far, I have incurred over charges because of this debit order. I am just waiting for funds which were deposited to my account to clear, then close this account and move my salary to another bank.
TM
Thomas M's update07 Feb 2019, 13:49
Reviewer Update
I noticed this is a money-making scheme by Capitec. So far, I have incurred over charges because of this debit order. I am just waiting for funds which were deposited to my account to clear, then close this account and move my salary to another bank.