SS
Shobana S
1 reviews | Active since Mar 2009
10 Dec 2018, 14:03
Unauthorised Debit Order
For the past few months there has been an UNAUTHORISED debit of R90 going off my bank account. I tried cancelling however there is a fee which I will have to pay. First of all, I did authorise any debits at all so how is Capitec allowing this to go on without my permission and secondly why must I pay the bank for thing which is their error??? I would appreciate if someone competent would kindly assist me.
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Replies (2)SS
Shobana S's updateReviewer Update
10 Dec 2018, 14:08This is on behalf of my brother, NH Sahadeo. Contact No. *** / ***. Debit reference is VLT *** ref ***.
SS
Shobana S's update10 Dec 2018, 14:08
Reviewer Update
This is on behalf of my brother, NH Sahadeo. Contact No. *** / ***. Debit reference is VLT *** ref ***.
Capitec Bank's replyOfficial
10 Dec 2018, 14:14I acknowledge your posting, and have referred it to Nandipha Mafoumba for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply10 Dec 2018, 14:14
Official
I acknowledge your posting, and have referred it to Nandipha Mafoumba for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,