NN
Ntsako N
1 reviews | Active since Oct 2015
10 Dec 2018, 09:30
Unauthorised Debit Order
I have a new account with Capitec, how is it possible that an unauthorized debit went through? Highly unfair that i should be charged a reversal fee. One of the reasons I am considering going back to my previous bank. Some REVOLVREW with an amount of R117.50. If this debit goes out every month, I'll have to pay to have it reversed??
Helpful (0)
Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
10 Dec 2018, 12:19I acknowledge your posting, and have referred it to Tanya de Klerk for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply10 Dec 2018, 12:19
Official
I acknowledge your posting, and have referred it to Tanya de Klerk for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
18 Dec 2018, 08:13Good day
I confirm the matter is being dealt with.
Kind regards
Complaint Management
Capitec Bank
I confirm the matter is being dealt with.
Kind regards
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply18 Dec 2018, 08:13
Official
Good day
I confirm the matter is being dealt with.
Kind regards
Complaint Management
Capitec Bank
I confirm the matter is being dealt with.
Kind regards
Complaint Management
Capitec Bank
Best regards,
NN
Ntsako N's updateReviewer Update
07 Jan 2019, 15:45Good day
Another debit, from the same people/company . It is clear that this is a ********** debit. Can Capitec please return my money and cancel these debits. Trying to find out who these people are and how they obtained my banking details will not solve the problem.
Regards,
Ntsako
NN
Ntsako N's update07 Jan 2019, 15:45
Reviewer Update
Good day
Another debit, from the same people/company . It is clear that this is a ********** debit. Can Capitec please return my money and cancel these debits. Trying to find out who these people are and how they obtained my banking details will not solve the problem.
Regards,
Ntsako
Capitec Bank's replyOfficial
07 Jan 2019, 16:04Good day
I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.
Feedback will be provided within 5 working days.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.
Feedback will be provided within 5 working days.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply07 Jan 2019, 16:04
Official
Good day
I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.
Feedback will be provided within 5 working days.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.
Feedback will be provided within 5 working days.
Complaint Management
Capitec Bank
Best regards,
NN
Ntsako N's updateReviewer Update
11 Jan 2019, 14:59Four days later and still no call from Viwe. Can my money please be refunded
NN
Ntsako N's update11 Jan 2019, 14:59
Reviewer Update
Four days later and still no call from Viwe. Can my money please be refunded