JM
Jacob M

1 reviews | Active since Feb 2010

25 Dec 2015, 17:37

Unauthorised Debit order

Hi<br> <br> I have been calling the Call Centre for months now regarding an unauthrorised debit order on my account. The last time Call Centre gave me a Durban number which I called and my money was refunded. <br> <br> The same debit order has gone through my account again. How does Capitec allow that? Can money just disappear from my account like that?<br> <br> Please reverse and stop future debits from these people.<br> <br> Herewith the details as per my bank statement

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Replies (1)
Capitec Bank
Capitec Bank's reply28 Dec 2015, 11:55
Official
Hello kolakola,

Thank you for bringing your concerns to our attention!

Adwena Williams will take ownership of this investigation and will provide you with feedback.

Jennine Seholoba
Complaint Management: Capitec Bank