Unauthorised debit order

Due to finacial problems i was in arrears with my capitec loan and made an arrangement to pay R2000 until i was up to date.<br> This morning they took R5422.67 from my savings account which i never authorised and when i called the call centre i was told they wont reverse it because im behind on payments i asked the consultant to transfer me to a manager.<br> Instead of the manager resolving the issue he told me systems automatically ran the debit order and there is nothing he can do<br> I am now left with no money to pay my car, insurance <br> What is the use of making payments arrangements if Capitec can deduct money from our accounts and refuse to put it back!!!<br> If i dont get a response by the end of today i wil be seeking legal advise