Unauthorised Debit, No assistance

<p>I have an existing loan with Capitec Bank, I could no longer afford the payments due to unforseen circumstances. I had gone into the bank yo make arrangments but the had only deducted around 200 off the loan, my loan agreement was for Capitec to deduct from my FNB account which is still open and which my salary still goes into. I opened a Savings account recently with Capitec but no money had gone into it until recently money was deposited into the Capitec account which was for someone else. The money was debited without my authorisation, is that even legal? I have FNB Legal and plan on taking this matter forward if this is not resolved with urgency. It is very disappointing and humiliating situation as this is not my money for the taking and Capitec gave me no heads up. I hope this is resolved as soon as possible.</p>