Unauthorised Debit Dates & Unreasonable Documentation Requests

I am extremely disappointed with how this matter has been handled.

Despite clearly agreeing on the 25th as my payment date during the loan application call, the bank proceeded to attempt debits on dates I never authorised. At no point did I state that I am paid on the 18th (December) or the 22nd (January). These dates were selected unilaterally, without my consent.

To compound the issue, I have now been asked to provide three months’ worth of bank statements, despite the fact that I am not applying for a loan. No clear explanation has been given as to why this level of documentation is necessary or relevant.

A reasonable and compliant process would have involved confirming any proposed change to a payment date before attempting debits. Failing to do so, and then shifting the burden onto the customer, is unacceptable and a violation of basic consumer rights.

I am requesting:

A clear explanation for the unauthorised debit dates

Justification for the request for three months of bank statements

Confirmation that no further debits will be attempted without my explicit consent

Until this is resolved, I cannot recommend this bank to anyone.