Unauthorised debit

visited the Capitec Pinetown branch to report a debit order that I did not authorise. Unfortunately, my experience was extremely disappointing. When I arrived, the consultant at the door made a very rude and dismissive comment, saying, “These people who like to join things and come back to complain to us.” It was embarrassing because she said it loudly enough for everyone to hear, and I felt completely disrespected and unwelcome. After waiting for my turn, I was assisted only to be told that there was nothing the bank could do and that I should contact the service provider myself — I was even told to “Google them.” I would understand if this was something I had actually signed up for, but it wasn’t. I expected understanding and assistance, not judgment and indifference. I left the branch feeling frustrated and helpless. I don’t even have money for transport to work because of this unauthorised debit, and yet I received no real help or empathy. Capitec Pinetown really needs to work on customer service and how they treat people who come in for help.