Unauthorised debit by ******** but Capitec bank doing nothing about this.

I am really not impressed as I was debited R99 on 26 April from Monford (MONTFORD Rte8773, 180426naedo Dr ********** 173), a **** that has debited money from my account unauthorized and the teller where I enquired told me that this reversal would cost me. This is very unfair of Capitec because all the other banks are aware of this **** and yet you want you customer to pay over R40 to reverse an unauthorized debit?

Ive never had a problem with Capitec but today I was told just pure nonsense and I want my money including the fee charges associated with this transaction. I tried calling on the customer service and the lady again reinterated that they cannot help me telling me "they wont be able to do anything" with the information I am giving them that indeed this is a ****. They are quick to say I am the one who signed up for this debit when in fact they scheming with the very same ******** that debit us and quickly tell customers that they cant help. I want my money back, all of it.