KM
Karabo M

1 reviews | Active since Oct 2020

21 Nov 2024, 14:21

Unauthorised debit

Logged a complaint of an unauthorised debit of R385 about 3 months at Capitec Bougainville in Pretoria, I was then advised to change my bank card and switch off my online purchases while they investigate the matter.

The month later I did not received any feedback and another transaction was debited, I've just witnessed another debit. A total of R1155 I entrusted with CAPITEC BANK is now lost and no one has answers. I'm glad I didn't agree to switch my salary to them when they requested, I'm definitely ending any association with CAPITEC BANK😤😤😤

0
Replies (1)
Capitec Bank
Capitec Bank's reply21 Nov 2024, 15:04
Official
Good day Karabo. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank