Unauthorised Debit

I have a funeral policy with you people and you went and debit my account, i did not authorize any early debit infact i did not see any communication from Capitec regarding early debits, most companies are asking for permissions ya'll just went and debit monies. The money yoi debited was meant for something very urgent and important and i need it back. NOW!!! Your consultants are useless i called the contact center spoke to a Thembi Vilakazi who advised me to log a dispute via whatsapp she sounded less interested i spent minute looking for an option thats not there, I called again spoke to Thabisa Mabuya who atleast sounded like she's interested atleast she confirmed my I.D and said she logged the dispute with some department. Now my request is i need that money back in my account before 16.00. Maybe it's worth canceling your plan and the account. FNB & ABSA treats their clients much better than you people. I NEED MY MONEY BACK NOW!!!!!!