UNAUTHORISED DEBIT!

To Whom It May Concern.

On Friday 13/10/2017 I personally called Capitec Bank to make a payment arrangement, because we hadn't been paid for the last three months due to not having someone in our payroll, I was due to be hospitalized, fast foprward to today 30/10/2017 I get transferred R300.00 to help with my medication bill it gets deducted after I had made arrangements to pay the outstanding R4000 something the lady I had spoke to had told me about, when I call I get told they will not refund me because there is no arrangements on file when on the 13/10/2017 I called the guy called Thami says there not even notes that I called this is not the first such happens with capitec and I need that money, could they please refund my money because what they did is not authorised to take money without my agreement and consent I made arangements for the 31/10/2017 SO WHY AM I BEING DEBITED BEFORE THAT COULD THIS MATTER PLEASE BERESOLVED AS I NEED THIS MONEY.