1 reviews | Active since Jan 2021
Unauthorised Credit Enquiry
Dear Capitec,
I visited the Grove branch (Gauteng, Pretoria) yesterday 07/01/2020 in order to upgrade my Card to a black card when I ended up sticking with my current card as it is still valid.
To my utter disappointment this morning I received a notification that an Enquiry for Credit was made on my profile by Capitec! As an ex employee of Capitec myself I have always held your service in the highest regard and today you have just thrown that in the water. I gave no permission for Capitec to have a look at my profile nor did I apply for credit at Capitec. As you would be well aware it reflects poorly on your credit score when making enquiries. I would like an apology letter from Capitec to apologise for this, where you also state that I did not apply for credit at Capitec and that you had no right to do a credit check.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
I get an automated email once a week :''I refer to your complaint raised via Hello peter, ***. Kindly note we are still looking into the matter. Feedback will be provided once the matter has been resolved. We really apologies for the inconvenience.'' I have asked what you are possibly still investigating but the reply i recieve:''I refer to your complaint raised via Hello peter, ***. Kindly note we are still looking into the matter. Feedback will be provided once the matter has been resolved. We really apologies for the inconvenience.''
It is really a pitty that Capitec Bank handles their clients especially ex-employees with disregard. My disgust can not be expressed enough on how careless you are!!
I get an automated email once a week :''I refer to your complaint raised via Hello peter, ***. Kindly note we are still looking into the matter. Feedback will be provided once the matter has been resolved. We really apologies for the inconvenience.'' I have asked what you are possibly still investigating but the reply i recieve:''I refer to your complaint raised via Hello peter, ***. Kindly note we are still looking into the matter. Feedback will be provided once the matter has been resolved. We really apologies for the inconvenience.''
It is really a pitty that Capitec Bank handles their clients especially ex-employees with disregard. My disgust can not be expressed enough on how careless you are!!