Unauthorised credit check.

On the 31st of August 2020 i went to Capitec bank (branch 2222 Klerksdorp City Mall) to unlock my savings account, on 1st of September 2020 i received an sms from experian stating that the was a credit enquiry on my profile, i went to the website and discovered that Capitec bank made a credit enquiry without my consent. I visited the branch to enquire about this and i was not assisted to my satisfaction. I want that enquiry to be removed on my credit profile. This is going to affect my credit score because on 28 of August 2020 i went to apply for credit at Standard bank and enquiry was made on my credit profile, if it is going to appear that within a space of two days i attempted to apply for credit again whereas that is not the case.