AM
Atish M
1 reviews | Active since Nov 2019
27 Nov 2019, 16:48
Unauthorised charges
Still waiting on a response from Capitec regarding unauthorised charges on my account from Google. Useless call Centre and social media team. 10 days to respond to an inbox message. Claims to offer the cheapest banking service but want to charge you for reversals that amount R6000 when the actual transactions are R584. Terrible. Unsuspecting clients beware.
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Replies (5)
Capitec Bank's replyOfficial
28 Nov 2019, 12:16I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply28 Nov 2019, 12:16
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
AM
Atish M's updateReviewer Update
05 Dec 2019, 10:42Received a call on Saturday, 30/11/19 and no further correspondence. Guess it's easier taking my money since you charge me for getting a new card. But can't refund $40
AM
Atish M's update05 Dec 2019, 10:42
Reviewer Update
Received a call on Saturday, 30/11/19 and no further correspondence. Guess it's easier taking my money since you charge me for getting a new card. But can't refund $40
AM
Atish M's updateReviewer Update
18 Dec 2019, 15:40So I received a call with no resolution, I even provide an alternate number to be contacted on and you still don't contact me on it. Can I receive a resolution before Santa comes down my chimney?
AM
Atish M's update18 Dec 2019, 15:40
Reviewer Update
So I received a call with no resolution, I even provide an alternate number to be contacted on and you still don't contact me on it. Can I receive a resolution before Santa comes down my chimney?
Capitec Bank's replyOfficial
02 Jan 2020, 15:46 Good day
We have tried contacting you but with no success.
Please call Complaint Management.
Kind regards
Capitec Bank
We have tried contacting you but with no success.
Please call Complaint Management.
Kind regards
Capitec Bank
Capitec Bank's reply02 Jan 2020, 15:46
Official
Good day
We have tried contacting you but with no success.
Please call Complaint Management.
Kind regards
Capitec Bank
We have tried contacting you but with no success.
Please call Complaint Management.
Kind regards
Capitec Bank
AM
Atish M's updateReviewer Update
04 Jan 2020, 10:25I have requested to be contacted on the number I have specified numerous times. You want to offer me an apology but not a resolution? It has been months and I'm still waiting ????
AM
Atish M's update04 Jan 2020, 10:25
Reviewer Update
I have requested to be contacted on the number I have specified numerous times. You want to offer me an apology but not a resolution? It has been months and I'm still waiting ????