DP
Daniel P

1 reviews | Active since Jun 2016

10 Jun 2016, 06:25

Unauthorised Charges

<p>Okay so:</p> <p> - On the 28/05/2016 7 x R70 and 1 x R50 was drawn out of my bank account at an ABSA ATM in an area called SEA VIEW ( I have no idea where this is)</p> <p>- On the Sunday (29/05/2016) I noticed that my balance was +/- R600 short</p> <p>- I blocked my card on Sunday and reported the issue on monday directly to the bank</p> <p>- these were unauthorised withdrawals that was made</p> <p>- i was in V&A Waterfront YET SOMEONE DREW MONEY OUT OF MY ACCOUNT ON THE SAME DAY</p> <p>- The last purchase I made was R119 at Musica store in V&A Waterfront mall</p> <p>- I recieved and SMS notifying me of this purchase but when i check on the Capitec app there is no sign of that purchase (Weird that your systems are faulty)</p> <p>- Then i waited to be contacted days later only to find that i can't get my money back!</p> <p>- I am told by the agent that they can see I was *****ed but they cant give my money back!</p> <p>- I mean WHAT!? You know I'm *****ed but you cant get my money back.</p> <p>- Transactions were made in an area i dont know of at an ATM I wasn't at and these transactions came from my card that is with me 24/7 365</p> <p>- I want this investigated further</p> <p>- Because the amounts drawn is already fishy</p> <p>- Why would i not want to be notified of all my withdrawals and purchases</p> <p>- I work hard for my money at a job i dont even like and this happens</p> <p>- and the lack of security your bank has is ridiculous!</p> <p>- I thought the bank is supposed to be secure and look after its people</p> <p>- I want this investigated and i want my money back</p> <p>- i used to be a happy banker and this just wants me to take my money elsewhere</p> <p>- Please resolve this and give me my money back</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply10 Jun 2016, 13:14
Official

I acknowledge your posting, and have referred it to Ana Henriques for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank