Unauthorised bank transactions on my Capitec account!

Capitec Bank permitted unauthorised ONLINE DEBIT CARD payments to go though to WebAfrica from my account on 5 January, 7 February and again today, 16 February.

How is this possible if I authorise ONLINE DEBIT CARD payments on my banking app personally on the 1st of every month and switch the ONLINE DEBIT CARD payment authorisation off and reduce my limit to R0.00 once the successful payment reflects on my main account.

The successful transaction later ‘disappears’ from my bank statement without reflecting a payment reversal.. Again.. How is this possible?

At the bank on 7 February the consultant told me the Bank permitted unauthorised ONLINE DEBIT CARD payments (without communication to me) on receipt of an ‘unprocessed’ payments letter from WebAfrica.

We went through my bank statement and August and September 2024 payments had ‘disappeared’ from my transactions. I was told 5 January and 7 February 2025 unauthorised Online Debit Card payments were re-deductions of August and September 2024 WebAfrica ‘unprocessed’ payments..??

Today another unauthorised payment went off for no reason. My February payment reflects on my bank statement and my WebAfrica account is paid in full.

I'm now overdrawn by R147.56 and have now been forced to transfer my money from Capitec to FNB to stop further unsolicited activity on my bank account.

I want this investigated and the unauthorised payments refunded to my account!