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Larry A

1 reviews | Active since Jan 2020

22 Nov 2024, 08:45

Unautherised early Debit order

I am beyond frustrated with Capitec right now. Today, 22-11-2024, they debited my account without justification, and when I reached out for assistance, I was passed around from one department to another like no one cared about resolving the issue. This is absolutely unacceptable. I had set aside that money for something very important, and now it's gone due to your incompetence.

I've been a loyal Capitec customer for years, and I have never experienced such a disaster before. To make matters worse, I tried to dispute the transaction on the banking app, but that option wasn’t even available. What is the point of banking here if I can't manage my own account as promised?

Zero stars this time, Capitec. Fix this mess immediately, or you'll leave me with no choice but to reconsider where I do my banking. This level of service is appalling.

0
Replies (2)
Capitec Bank
Capitec Bank's reply22 Nov 2024, 09:24
Official
Good day Larry, Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day. Kind regards Capitec
LA
Larry A's update02 Dec 2024, 08:14
Reviewer Update
You have not assigned anybody that is exactly the attitude with customer relations in this nation weak and poor. I did not have to proof anything, but you have proven me right this is exactly the state of the whole nation. I have personally resolved this issue by closing the facility and settling this specific offering with immediate effect you cannot run a mockery of my account never not while I am alive.