Unautharised credit check by consultant

On 08/10/2022 I visited the Capitec Balfour Park Branch to replace a misplaced card. My credit profile reflects that the lady assisting me conducted a credit check without my consent. She had the screen turned to face her so I was unable to see what she was asking me to authorize. I asked why I needed to authorize the transaction multiple times and was told I was being signed up for Capitec rewards. I'm in the process of improving my score to apply for a bond so I wouldn't have consented to the check being done even if she asked as the score and subsequent decline prolongs my process.