Unauhorized debit order

Good morning I have reported in person on the 25 May 2018 to Capitec Bank that an unauthorized debit order went through my Standard Bank account. The matter was referred to the ***** department of Capitec Bank and they would have reported back to me within 5 days. It has been 10 days now that I had no response from Capitec Bank if the matter was resolved or not. I need urgent response from them and what is the change that this wont happen again. I count every sent that I earn, and don't have R2512 to give away on a monthly basis to be deducted from my account for another persons credit card account.