Unathourised withdrawal dispute

Good day<br> <br> I withdrew 500 at a Standard Bank ATM in Volksrust on the 20th of December 2015 and the card got swallowed by the ATM. After that it was never returned by the atm and after I left the ATM R2000 went out and there was a swiping of R880 I then called to stop the card and spoke to a lady named Kim from Capitec Head Office to stop it but it was never stopped and withdrawals continued and called again. I am asking for your assistance as I feel that the bank was not useful because the withdrawals continue to happen after I have stopped the card. Is that also my fault that I called in and it was never stopped even after I called.<br> assistance.<br> <br> Thank you<br>