Unathourised debit orders

Capitec has failed me more than I can count.. 1. I mistakenly tranfered money to a wrong number I contacted the person with no luck called capitec to help reverse the money nothing.. went to different branches was told to go to the police station to make an affidavit so the can access the person account then reverse the money I did that... that was last year late September they came back with million stories after I came with the affidavit till today no feedback no nothing.. 2. End of January this year there was a debit order that I never a approved from S.S Legal I have no idea where they got my info and how these people got the info.. their number don't exist it's always busy and worse capitec can't reverse that money too What's capitec bank all about???