Unathourised debit date

Unauthorised debit date,yesterday the money was deducted whereas the agreement date is on the 24th I do not know why or what happened but this makes me sick.last month i was ****med by Capitec clients i do not know if they are working with capitec workers till today never get any feedback about the money that i lost hence Stephanie called me to say they are still investigating but yesterday they deduct the money i do ot know why?