Unathorized Transaction

On 17 March 2018 I went to Seadoone Mall to draw money from the Capitec ATM. At the ATM I was "conned/******" by 2 men, who managed to get my card with pin number.

When I realized what happened I ran to my friends hair dressing salon where I had my hair done and left my cell phone with them. At the salon I found my cell phone to be flat.

After managing to charge the phone for a few min my first instict was to transfer all the money in my account to my husbands account.

In my app I saw R5,000 was just withdrawn from my account. I phoned Capitec to stop my card.

The gentlemen on the phone informed me that the money was withdrawn, from the sms I received from Capitec, the money was withdrawn from the BP garage right at the Seadone Mall.

He esculated the unauthorized transaction to the relevavant depatment.

On Monday I receiced a message to acknowledge my claim.

On the 22nd I was contacted by Megan who then informed me that the R5,000 was withdrawn @ 14:07 and my call to Capitec was @ about 14:12 as my card was cancelled at Capitec @ 14:14.

According to Megan there is nothing she could do as there's a time delay between the withdrawell and my phone call. I asked her if they couldn't see from the ATM's camara that it wasn't me that withdraw the money. She said she only does the financial investigation and from her side she cant do anything. She will esculate the query further but doesnt want to give me false hope.

Until now I have heard absolutely nothing. And from the messages I receiced from Capitec it was a 7 min delay, not 15 min as she claimed. Taking into considiration that the agent first had to do security checks with me before he could cancel the card which brings us roughly down to a 5 min gap.

I honestly can not understand how I can be told that nothing can be done after I had to go through such a rough experience.

When I went into the same Capitec to get my card replaced I was told that this was not the first time that a clients card got swopped at that exact same ATM.