Unathorised Transactions on my account(*****ulant)

The complaint relates to the ********** transactions to the sum of R5 980.00 effected from my account via cell phone banking on 30 October 2014. The ********* transferred a total of R5 000.00 to a Capitec beneficiary account and also effected prepaid transactions amounting to R980.00. I discovered the ***** on 31 October 2014 when i was withdrawing money from account.Capitec Bank denied to reimburse me with the Total amount of R5 980.00 of which the frausters are well known since they are both banking with the Capitec, nothing has been done in my favour as their client.<br> <br> Summary of bank's response. <br> \The bank repudiated your claim as their evidence suggests that you disclosed your confidential cell phone banking access credentials. You were the victim of ***** and the bank could not have prevented your loss. The bank argued that you compromised your confidential cell phone banking logon information and therefore caused the loss you have suffered. The bank provided evidence to show that your account was accessed by means of your personal and confidential PIN and password"<br> I sent the matter to OBS 47 -Mr B Masilela -REF-FM/14/12-0063. File was closed without my money paidback."""