Unarranged debit orders from funeral claim money.

Hi i have serious problems with capitec bank i have a loan account with them that is on arreas they've been calling me regarding arrangements and they were made , on the 28May 2023 i made a funeral claim for my grandfather after they paid the claim they decided to debit 2 installment from the claim money without any arrangement or agreement.

This showed me how useless i am to the bank I've been using for years they don't give a danm about my loss and i am busy preparing my grandfathers funeral they keep on telling me about investigations and call record , is 11H36 i spoke to the consultant in the morning at 09H40 nothing has happened no email,sms or email was send to me .

ALWAYS BE CAREFUL WITH THE BANK YOU CHOOSE CAPITEC IS USELESS!!!!!!😡😡😡😡😡