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Antonio D

1 reviews | Active since Jun 2011

21 Dec 2021, 17:05

Unapproved Debit Taken

I have a Credit Card with Capitec and agreed to a debi check each month on the last day of the month for payment. The last 3 months they have debited on the 25th and this month on the 21st. This is simply unacceptable as on each occasion they are taking money the moment there is money in the account. Not even my Salary just simply money grabbing. I am reporting this to the NCR. This ****** bank does what it simply wants as I never signed or agreed to any other debit date but the last day of the month. The moment this account is settled I am closing and NEVER again going to do business with this bank.

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Replies (3)
Capitec Bank
Capitec Bank's reply21 Dec 2021, 19:59
Official
Good day  Antonio

We acknowledge receipt of your query and have assigned your matter to a designated official. 

You will receive further contact within the next business day. 

Kind regards 

Capitec Bank
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Antonio D's update07 Jan 2022, 09:38
Reviewer Update
Thank you to Lucinde for attending to the matter
Capitec Bank
Capitec Bank's reply22 Feb 2022, 11:41
Official
Hi Antonio

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank