Unapproved debit checks

I have been a client of Capitec bank from 2009 or 2010.i have been happy with their service until they **** about another creditor. I have been debit checked in my account for the last 3months. When I went to the Protea Glen Capitec branch to enque I was advised that the creditors are the ones who are ********ly debit checking my account. I then called the creditors and they advised me that I am the one who approved the debit checks all they do is send the request to capitec and then capitec sends them my approval. I have never approved any debit checks on my accounts accept for one that I took out last week. I called Capitec and the lady I spoke to confirmed this information to me. She then told me she would escalate the matter and it would take take 34 working hrs to resolve.. It has been over 5days no feedback whatsoever from them. One of the creditors I put a stop order on them in August but in September I was debit checked from them. My husband has not been employed since lock down so I would have never approved any debit checks on my account knowing that I have rent and 3kids to take care of. I am very very unhappy.