Unapproved Debicheck Afriforum

I have had a debit order going through my acc for R250 from Afriforum which i didnt know, so i was reversing it everytime, though it was not going through every month, Then Capitec switched to debicheck and i thought i was safe as now it would mean this debicheck needed my approval, anyway in Sept i got a notification to approve the debicheck, and i didnt approve it, so i called Capitec and spoke to Robin Titus, who told me that as long as i dont approve it will not go through, on 22 Octoner it went through, so now i cant reverse it ( and i didnt approve the debicheck) so i wrote to complaints management and i got a response from Nothemba Nobanda #***0 to i explained my whole story and said i did not approve the debicheck and how did it go through, after 2 days she responded that she called me 10:00 to get crucial info from me, i called back and i was on the line for 30 minutes no response i then wrote to her to please call m Nove i wrote back to Compe back ( specifying the times that i will be available) - then she never called back everytime i call Complaints Management i will hold for 20 mins plus, so i wrote her back with my call ref to say because i cant get through can she please tell me what clarity she needed, then the following day( no call ) i got a notification by email that my call will be closed because i failed to contact Capitec. So yesterday i wrote back to Complaints Management again same story quoting the call ref above, then this time i was reallocated call no ***6 to which i am still waiting. Capitec is bad news no professionalism at all, i am definitely moving my account